To mail your watch to us, please complete the Service Request information below, we must have:

$35 shipping fee- shipping applied to Declined repairs as well. We will Ship USPS Registered Mail back to you with signature required.

$35 shipping fee- shipping applied to Declined repairs as well. We will Ship USPS Registered Mail back to you with signature required.

What is needed for repair of your Timepiece?

What is needed for repair of your Timepiece?

All contact info completed.

All contact info completed.

Ship and insure your timepiece when mailing. Matheu’s is not responsible for uninsured packages or non-trackable methods. Use trackable/tracing shipping method (UPS, FedEx Ground, USPS Certified, Registered, Confirmation, Insured)

Ship and insure your timepiece when mailing. Matheu’s is not responsible for uninsured packages or non-trackable methods. Use trackable/tracing shipping method (UPS, FedEx Ground, USPS Certified, Registered, Confirmation, Insured)

DO NOT SHIP WATCH BOXES-if you do we cannot guarantee you will get it back.

DO NOT SHIP WATCH BOXES-if you do we cannot guarantee you will get it back.

We will contact you regarding an estimate for repair approximately one week after watch is received. Please do not call store to see if we have received the package (use shipping company tracking). Once received, we will send an email confirmation with repair id#.

We will contact you regarding an estimate for repair approximately one week after watch is received. Please do not call store to see if we have received the package (use shipping company tracking). Once received, we will send an email confirmation with repair id#.