Time-Tec is an authorized Swimovate service center. When the battery in your watch is getting low you will notice the display dimming when in swim mode and it may reset to 1st Jan. We can replace the battery for you, replace the gasket and make sure that your unit is still water resistant.
Q- The PoolMate doesn’t count all my laps
A- If you have inaccurate lap results make sure the watch is securely attached to your wrist and can’t move around. Also try gliding for a longer period at the start of each lap. This saves you energy, improves your efficiency and gives the PoolMate a little longer to register the change of laps. Some users also find that wearing the watch on the other wrist may help improve accuracy, remember to change the arm in the SETUP menu of the watch too first. When swimming crawl some users find that the watch works best on the arm OPPOSITE to that which takes the first pull.
Q- The PoolMate doesn’t update my laps when I’m doing kick sets or one arm
A- The PoolMate must be put into Pause mode when kicking or drilling.
Q- The PoolMate gives strange results when I change strokes mid lap.
A- The PoolMate has not been designed to recognize changes of stroke part
way through a lap. If you are going to change strokes you must do it when
you change laps. If a hesitation or interruption in the stroke pattern
occurs mid lap this may also cause inaccurate lap counts.
If your Swimovate needs non-warranty service, please use this form below: