REPAIR FORM

Please use this form when sending your Polar Heart Rate Monitor for service. Print this page, complete the requested information and return with your unit. We recommend that you use a traceable and insured shippingmethod, such as UPS or Insured US Mail. Polar service centers are not responsible for items lost in transit.

Expedite your repair by including your credit card information and pre-authorizing repair charges. The amount we recommend is $75 which will cover receiver battery, replacement transmitter (most common repairs) and return shipping. Please include a credit card number (Visa, MasterCard or American Express) with expiration date and authorize charges to $75. You will only be charged the cost of the actual repair. If the repair cost is more than the amount authorized, we will contact you by mail or e-mail to authorize any additional charges.

If paying by check, payment must be in exact amount of repair charges - you will receive an estimate via e-mail or US mail. Please DO NOT SEND CASH.

Please allow 7-10 business days for your repair to be completed (during peak seasons, repair time may belonger). All repairs come with a 90-day warranty!

Customer's Name:_____________________________________

Customer's Address: __________________________________

___________________________________________________

City: _______________________State__________Zip________

Daytime Tel No:_______________________________________

E-mail Address: ______________________________________

Please list contents and quantity below:

(See front of transmitter) (WEARLINK ONLY – See back of connector)

[ ] Proof of purchase enclosed [REQUIRED FOR WARRANTY REPAIRS]

Credit Card# ____________________________Exp Date ________Signature __________________________

letter will be sent via mail or e-mail)
__________________________________________________________________
IF YOU HAVE ANY QUESTIONS ON OUR PRODUCTS OR SERVICES, PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT

OUR REPRESENTATIVES ARE AVAILABLE TO ASSIST YOU MONDAY – FRIDAY FROM 9:00AM TO 5:00PM

Have you considered a Trade-Up? You can save 30% or more on a NEW Polar Heart Rate Monitor.

Compare the cost of repairing your current monitor to the discounted price a new Polar model with upgraded features.
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Sending Instructions

• Complete all requested information on repair form. Please print clearly.

• Pack the product carefully to avoid damage.

• Include all parts of the Polar Heart Rate Monitor for a complete check of the unit.

• Include proof of purchase (a receipt or its photocopy). Proof of purchase from an authorized retailer is required for warranty claims. The Polar Warranty covers the receiver and transmitter for 2-years from the date of purchase for defects in material or workmanship. Battery is covered for the first 6-months. Damage caused by misuse, improper or unauthorized maintenance is not covered.

• Ship postage prepaid to an authorized Polar service center. WARRANTY repairs must be sent to the NEW YORK service center. Warranty repairs must be sent to our New York or New Mexico service center.

	ALL REPAIRS ACCEPTED Polar Electro Inc. 1111 Marcus Avenue, Suite M15 Lake Success, NY 11042-1034 Attn: Service Center (800) 227-1314 (tel) (516) 364-5454 (fax)	WARRANTY REPAIRS ONLY Polar Electro Inc. 5201-D Venice NE Albuquerque, NM 87113 Attn: Service Center (800) 227-1314 (tel) (516) 364-5454 (fax)
NON-WARRANTY REPAIRS ONLY
	Polar Service Center 7621 East Joy Road Ann Arbor, MI 48105 Attn: Technical Service (800) 287-5901 (tel) (734) 996-4650 (fax)	Time-Tec Watch Service Center 635 S. Hill Street Suite 209 Los Angeles, CA 90014 (213) 488-9222(tel) (213) 488-9221(fax) (888) 448-TIME (toll free)
NEW YORK Polar Electro Inc. 1111 Marcus Avenue Suite M15 Lake Success, NY 11042 Attn: Service Center (800) 227-1314 (tel) (516) 364-5454 (fax) MICHIGAN Polar Service Center 7621 East Joy Road Ann Arbor, MI 48105 Attn: Technical Service (800) 287-5901 (tel) (734) 996-4650 (fax) TEXAS Dallas Service Center 100 N. Central Expwy Suite 202 Dallas, TX 75201 (214) 742-6325 (214) 747-6026 CALIFORNIA Time-Tec Watch Svc Ctr 635 S. Hill Street Suite 209 Los Angeles, CA 90014 (213) 488-9222 (tel) (213) 488-9221(fax) (888) 448-TIME (toll free) WASHINGTON Eastside Watch Repair Suite XYZ 2041 148th Ave NE Bellevue, WA 98007 (425) 641-7978   Common Repair Charges: Battery replacement: $12.95 $15.95 $12.95 $12.95 A, M, FS and F Series Receiver S, CS, RS and AXN Series Receiver Wearlink Transmitter S-Series Sensors and Footpod Transmitter replacement: $24.95 $30.95 $39.95 $49.95 T31 (with trade-in) T31C (with trade-in) Wearlink (replacement connector) WIND (replacement connector) Elastic Strap: $ 5.95 $17.95 T31/T31C (replacement) Wearlink/WIND (replacement) Shipping & Handling: -Shipping rates are for packages weighing up to 1 pound. Additional charges will be applied for packages over 1 pound -Standard shipping methods vary according to service center. Please see below for all shipping options available: Standard: Alternate shipping: New York Michigan   Texas California Washington $4.50 US Priority Mail $7.50 UPS Ground $5.00 US Priority Mail* $5.00 US Priority Mail* $5.00 US Priority Mail* $10.00 UPS 3 day $4.50 US Priority Mail* $7.50 UPS Ground $3.95 US 1st Class Mail* $3.95 US 1st Class Mail* $15.00 UPS 2 day $15.00 UPS 2 day air $15.00 UPS 2 day air $7.00 US Insured Mail $7.00 US Insured Mail $19.95 US ExpressMail $19.95 US ExpressMail $19.95 US ExpressMail $19.95 US ExpressMail $19.95 US ExpressMail $30.00 UPS Overnight $30.00 UPS Overnight $30.00 UPS Overnight     CALL Outside the US CALL Outside the US CALL Outside the US *Service center is not responsible for items lost in transit for uninsured shipments.